Frequently Asked Questions
Your complete guide to how Sherpa’s Floral Rentals works, what to expect, and how we help make your wedding day beautifully stress-free—whether you’re choosing Pre-Made flower arrangements, full wedding décor Packages, or beginning a fully Custom floral design.
General Questions
Q: Do the flowers really look real?
Yes. Our premium silk florals are crafted to look exceptionally lifelike in person and in photos. Most brides and guests can’t tell the difference.
Q: Do you deliver?
Yes. We deliver to any venue within the Greater Dallas–Fort Worth area and up to 1.5 hours outside the metro.
Q: Do you handle setup and teardown?
Yes. Every rental includes full delivery, installation, styling, teardown, and pickup.
Q: How early should I book my florals?
We recommend booking 6–18 months in advance, especially during peak wedding months (March–May and September–November).
Consultation & Showroom Questions
Q: Do I need an appointment to visit the showroom?
Yes. We operate by appointment so every bride receives a personalized, uninterrupted experience.
Q: What happens during the consultation?
We walk through your vision, floral style, colors, must-have arrangements, and venue details. You’ll view florals in person and explore Packages, Pre-Made pieces, or Custom options.
Q: What questions will you ask me during the consultation?
We typically ask about:
Your theme and color palette
Ceremony and reception floral needs
Must-have flower arrangements
Venue layout (if available)
Your preference for neutrals, greenery, or pops of color
Q: What should I expect by the end of my consultation?
Most brides make decisions during their appointment. If you’re ready, we prepare your invoice. Consultations last 45–60 minutes. Bringing a decision-maker is recommended.
Package Questions
Q: What is included in your Packages?
Packages include coordinated ceremony florals, reception florals, sweetheart décor, personal flowers, delivery, installation, styling, teardown, and pickup.
Q: Can I customize parts of a Package?
Small adjustments may be possible. Larger modifications typically require switching to Custom Floral Design.
Q: Can I mix elements from different Packages?
Sometimes. Mixing may be allowed depending on inventory and may include an add-on fee.
Q: Are Packages suitable for outdoor weddings?
Yes. Our florals are wind-tested and stable for outdoor ceremony and reception use.
Q: Do Packages include personal flowers?
Yes. Each Package includes a set number of bridesmaid bouquets and boutonnieres.
Pre-Made & Individual Piece Questions
Q: What are Pre-Made florals?
Pre-Made florals are ready-to-rent, pre-designed flower arrangements with no design meetings or custom process required.
Q: Can I add a pop of color to Pre-Made florals?
Yes. Up to three accent colors may be added for an additional fee, depending on inventory. Color selections are finalized during your finalization meeting.
Q: Can I mix Pre-Made florals with a Package?
Yes. Many brides use Pre-Made pieces to add aisle florals, centerpieces, or accent décor.
Q: Do Pre-Made items include setup and teardown?
Yes. All Pre-Made rentals include full delivery, installation, styling, teardown, and pickup.
Q: Are Pre-Made florals good for last-minute weddings?
Often yes—availability depends on inventory and scheduling.
Q: Can I visit the showroom to see Pre-Made pieces?
Yes. You can view every pre-made centerpiece, arch, aisle floral, and bouquet in person during your visit.
Custom Design Questions
Q: Can I customize every floral element?
Yes. Colors, styles, scales, florals, structures, and installations are all fully customizable.
Q: Is Custom more expensive than Packages?
Custom pricing varies by design complexity but remains more affordable than equivalent fresh-flower installations.
Q: How long does the Custom process take?
Most brides begin 6–18 months in advance. Starting early provides the most design flexibility.
Q: Can I mix Custom florals with Pre-Made or Packages?
Yes. Custom designs pair seamlessly with both, allowing you to elevate specific areas while staying within budget.
Q: Do I get to see a sample?
Yes. Custom bookings include a personalized floral sample.
Standard: 1 revision • Premium: 2 revisions.
Q: How do you ensure the custom florals match my vision?
We design using your inspiration photos, color palette, venue layout, and in-depth consultation to ensure accuracy and cohesion.
Process & Logistics Questions
Q: What happens after booking?
We follow a structured 6-step process:
Delivery & Setup
Teardown & Pickup
Sample & Revisions
Finalization Meeting (4 months out)
Pre-Event Confirmation (1 week out)
Event-Day Execution
Q: Can I change my order after booking?
Small adjustments may be allowed before your finalization meeting. Major changes or post-finalization changes may incur fees.
Q: What is the Finalization Meeting?
This required meeting (4 months before the wedding) locks in:
Guest count
Color palette
Layout & placement
Floral selections
Timeline
Planner contact
No major changes can be made after this meeting.
Q: What happens the week of the wedding?
We reconfirm venue access, timing, and planner coordination. Florals are staged and loaded at this time.
Delivery & Event-Day Questions
Q: What time do you arrive?
Arrival depends on your venue’s access time and your planner’s schedule.
Q: Do you stay during the wedding?
We leave after setup and return for teardown unless on-site assistance has been arranged in advance.
Q: What does the venue need to provide?
A delivery window, unloading access, and a planner or coordinator as the main point of contact.
Payment & Booking
Q: How do I secure my date?
A signed contract and a 50% retainer secure your date.
Q: Do you offer payment plans?
Yes. Flexible payment scheduling is available upon request.
Q: What forms of payment do you accept?
Credit card, debit card, and bank transfer.
Still Have Questions?
We’re here to help you find the floral option that best matches your wedding vision.